FAQs

Registering

The subscription box service is available to estate and letting agents across the UK. We also supply mortgage advisors and financial advisors with our boxes if we’re confident they can give them to their customers on or around moving day.

Click on ‘Activate Account’ on the homepage. Then enter your account email address. If you don’t have access to this email account for any reason, you have the option to add your Member ID and postcode instead. A pin number will then be sent to your email address. Enter this into the portal form and you’ll be given access to your account page. You can then create your account password.

Just click on the ‘Register’ button on the homepage and complete the registration form. Then we’ll review your application and send you an email to let you know whether or not it’s been approved. If it’s approved, we’ll send you instructions on how to activate your account.

Our subscription boxes are specifically for estate and letting agents to hand to movers when they collect the keys to their new home. The service is also available to mortgage advisors and financial advisors who are able to hand the boxes to their customers on or around moving day. If your business does not fit into these categories, then we’re afraid we’ll be unable to register you.

Your logo can be uploaded as either a jpg or png file, with a minimum size of 390 x 224 pixels. If your logo is not uploading for any reason, please contact us via the helpdesk here.

If you’re an existing customer, you can also login using your Agent ID number and delivery postcode. You will then be reminded of your account email address, which you can either choose to keep or update with a new one.

The sole revenue we receive from our subscription box service is from the brands who include offers and discounts in the boxes. This means we need to make sure that the boxes are given directly to home movers so they can use these offers and discounts. By asking you to agree to our terms and conditions we can feel confident that you understand how the service works and the important role you play in maintaining its success.

Subscription Management

Visit the ‘My Subscription’ page and select the subscription you’d like to update. You’ll be taken to the subscription management page where you can update your subscription.

You can update your contact details, delivery address, box quantity and delivery frequency. Once you’ve saved your changes they will be automatically updated on our system, so there’s no need to contact us directly.

You can cancel your subscription by logging into your account, visiting your subscription management page and clicking ‘Cancel’. Your cancellation will be automatically logged on our system, so there’s no need to contact us directly.

Yes, you can add a new branch to your subscription account from the homepage. As it’s a new subscription, we will need to review your registration application before confirming registration. We will notify you once it’s been reviewed.

Get in touch

Please contact us using the details below.